Site Troubles

This will be a surprise to no one, but I’ve been suffering from some rather major technical difficulties over the past several months. I’m not sure where the blame lies, but I suspect that it’s split equally between my software platform Movable Type and my host JaguarPC.

Movable Type has been quite good to Murdoc, but the move from version 3.x to 4.x has been a near total disaster.

JaguarPC worked nearly flawlessly for about a year after a number of hops between various hosts, and I thought that I had finally found what Murdoc Online needed. Then, on May 13-14, everything went to hell. When I ask what happened on May 13-14, I’m told to check with my software vendor for bugs. When I tell them that the same problems started on the same day on two different installations on two different domains that have been moved to two different boxes, I’m told to check with my software vendor for bugs. When I tell them that I’ve upgraded one of my installations to a newer version and still have the same problems, I’m told to check with my software vendor for bugs. When I tell them that no one I can find seems to be suffering from the same issues that I am and will someone please tell me if anything changed on May 13-14, I’m told to check with my software vendor for bugs.

Yesterday they decided to hose my nameserver settings. When I contacted tech support and told them all of my sites were down, they fixed one and told me “everything is fine now.” Except that they only fixed one of my domains. Once I spelled out to them which domains were on my account, they fixed them too and “everything is fine now.”

So I’ve got a couple of questions for the blogging/technically inclined:

  1. Does anyone else use MT on JaguarPC and have you had any issues?
  2. Does anyone have any experience rolling MT 4 sites back to MT 3?
  3. Is setting up my own server and ditching hosting worth the trouble?

I’m removing all the remaining JaguarPC links from my sites. First, they weren’t making me any cash. Secondly, and more importantly, I cannot possibly recommend them to anyone any longer.

It’s too bad. Three months ago I was planning to upgrade to JaguarPC’s next level of hosting. Today I’m considering running my own server.

Finally, I apologize once again for all of the technical difficulties you have been encountering here. Believe me, it isn’t for a lack of effort on my part. I don’t claim to be any sort of tech-head, but I’m not completely unskilled in this stuff. Regardless, I’ve been barely able to keep the site online and have been spending more time working on problems than I have been writing. I’ve got a number of big non-blog project deadlines coming up, and I’m not going to be able to do much in the way of overhauls for the next month or so, so hang in there.

Comments

  1. No need to apologise to us……………shoot, you’re the one going to all the trouble. Sure sounds like you’re getting a little bit of a runaround from your host. Good luck!

  2. If I were you, I would either go with a good quality webhost like http://www.mediatemple.net/. Or go for managed dedicated servers from a company like theplanet.com. Go on forums like webhostingtalk and look around and read some reviews. That should give you a good indicator of what is good and what is bad webhosting. My 2 Cents.

  3. MediaTemple is where I moved from right before ending up here. Their gridserver system seems like a good setup, but unfortunately my little site ran about 130% over their monthly allotment of g-units or whatever they call their usage units. I was willing to pay a little more for the supposed performance and uptime benefits of the gridserver, but not 300% more. And the actual performance was not noticeably better than any of the standard shared hosting accounts I’d used previously. My site isn’t THAT big, so if I’m breaking limits by a wide margin it’s trouble. My guess is that I got in at JaguarPC at a time or on a server where usage was low and the usage has just plain gone to high. Not much to do about that, and I was going to upgrade to their ‘semi-dedicated’ plan, which is really more of a ‘limited shared’ plan with about 12-15 accounts on each box. However, the absolutely laughable tech support has me rethinking staying with them.